Contractor Data & Privacy Policy

1. Overview & Scope

This Privacy Policy applies to contractors ("you") using our contractor portal, mobile applications, websites, and related digital tools (collectively, the "Platform"). By using the Platform, you consent to the data practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name, phone number, email, and profile details
• Business name, trade licenses, certifications
• Identity verification documents (if applicable)
• Profile photos, company logos, professional descriptions

B. Financial & Payment Information

• Bank account details for payouts (via Stripe Connect)
• Tax form information (e.g., W-9, business EIN)
• Transaction records, payout history, fees

C. Usage Data

• Device information, IP address, browser type
• Access times, pages viewed, and activity logs
• Error logs, crash reports, and performance data

D. Location Information

If enabled, we may collect approximate or precise location for purposes such as:

• Showing you nearby homeowner projects
• Scheduling site visits or on-site work coordination

E. Communications

• Messages sent through the Platform
• Uploaded images, videos, PDFs, or project files
• Support inquiries and email correspondence

3. How We Use Your Information

• To create, manage, and verify contractor accounts
• To match you with homeowner projects and opportunities
• To process payments and facilitate payouts
• To enable communication between contractors and clients
• To support quality assurance, safety, and compliance
• To improve platform features and user experience
• To detect, prevent, and respond to fraud or misuse
• To send updates, notifications, and administrative alerts

4. How We Share Information

We do not sell contractor data. However, we may share information with:

A. Homeowners

We may share:

• Your name, business information, and profile
• Licensing, certifications, and insurance details
• Reviews, ratings, and project history
• Messages, documents, and images sent within a project thread

B. Service Providers

We use trusted third parties to operate parts of the Platform, including:

• Stripe (payment processing & payouts)
• Firebase / Google Cloud (database, storage, analytics)
• Cloud Run & backend systems (function execution)
• Email, SMS, and notification providers

C. Legal & Safety Requirements

We may disclose information if required by law or to protect:

• The safety of users or third parties
• Our legal rights or property
• Compliance with subpoenas, court orders, or regulations

5. Data Storage & Security

We use industry-standard security measures to protect your data, including encryption, secure hosting, access controls, and monitoring. However, no digital platform can guarantee 100% security.

If a data breach affecting your information occurs, we will notify you where required by law and take reasonable measures to mitigate harm.

6. Data Retention

We retain contractor data for as long as needed to provide services, comply with legal obligations, resolve disputes, maintain accurate financial records, and enforce agreements.

Upon account closure, certain information (such as payout history, tax documents, and project records) may be retained where required for legal or accounting purposes.

7. Your Rights & Choices

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of certain data (where legally allowed)
• Opt out of non-essential communications
• Disable device location services (which may affect functionality)

Some requests may require identity verification and may be limited by legal retention obligations.

8. Cookies & Tracking Technologies

We may use cookies, analytics tools, log files, or tracking pixels to improve the Platform. These tools help us:

• Understand performance and usage patterns
• Improve reliability and user experience
• Debug issues and enhance security

9. Third-Party Links & Integrations

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external services. You should review their policies independently.

10. Children’s Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal information from individuals under 18. If we learn that such data has been collected, we will delete it promptly.

11. International Users

If you access the Platform from outside the United States, you consent to your data being processed and stored in the United States or other regions where our infrastructure operates.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will update the "Last updated" date at the top of this page. Continued use of the Platform after such updates constitutes your acceptance of the revised Policy.